EMT Practice Test

1. Question Content...

---

Question1: An administrator has been asked to change the data type of an auto number to a text field.
What should the administrator be aware of before changing the field?

Question2: Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Question3: Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use toImplement this request?

Question4: The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website.
They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?

Question5: The administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

Question6: A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an opportunity stage is moved backward In the sales process.
Which feature should the administrator use to fulfill this request?

Question7: The administrator at Ursa Major Solar accidentally deleted a required field on Account. The field now appears under deleted fields on Account.
Which three considerations should an administrator consider when deleting a field? Choose 3 answers

Question8: Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

Question9: When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this?
Choose 2 answers

Question10: Universal Container's administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers

Question11: Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?

Question12: Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues.
Which two strategies should a system administrator use to improve community performance?
Choose 2 answers

Question13: What is the maximum number of objects that can be added to a custom report type?

Question14: Universal Containers has a new data requirement that all Account records must have a value in the type field. The administrator has been asked to provide automation to ensure that this data requirement is met.
What should an administrator consider when designing an automation solution?

Question15: An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records.
What should the administrator do to meet this requirement?

Question16: The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?

Question17: Ursa Major Solar wants to assign feature licenses to user records in Salesforce.
Which two feature licenses can be assigned to a user record in Salesforce?
Choose 2 answers

Question18: DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error.
What should the administrator review to troubleshoot this request?

Question19: Which three settings are controlled by a users profile?
Choose 3 answers

Question20: Ursa Major Solar is bringing a new type of solar panel to market. An administrator needs to create a sales process for this new product. Os) What are three considerations for the administrator in this scenario?
Choose 3 answers

Question21: What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Question22: What describes the capabilities of Salesforce Knowledge?

Question23: Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?

Question24: Northern Trail Outfitters wants to know the average stage duration for all closed opportunities.
How should an administrator support this request?

Question25: Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Question26: Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose 2 answers

Question27: A Salesforce user at Universal Containers has been deactivated.
What will happen to the records the user owns in Salesforce?

Question28: Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search.
What option should the administrator adjust to fully restrict access?

Question29: Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view records that would normally be found under these tab?

Question30: The administrator has added the company IP address ranges to the network acess section, What will happen when a user tries to log in from outside the company network?

Question31: Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Question32: Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

Question33: Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

Question34: Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?

Question35: What must an administrator do when creating a record type?

Question36: A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool will meet this request?

Question37: Ursa Major (UH) is using an approval process.
which two statements are correct about this scenario? Choose 2 answers

Question38: The managers at Ursa Major Solar asked the Administrator to quickly provide access to sales reports and dashboards. How can this be done?

Question39: Universal Containers (UC) puts a priority on this confidentially of their customers. UC ...............
Which Contact sharing setting should an Administrator configure to meet this request?

Question40: The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

Question41: What are two considerations for sharing email template folders?
Choose 2 answers

Question42: A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Question43: An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log In to Data Loader?
Choose 2 answers

Question44: Ursa Major Solar uses Opportunity to track sales of solar energy products. Thecompany has two separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation, All three teams will need to use different fields and stages.
How should the administrator configure this requirement?

Question45: The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers

Question46: DreamHouse Realty agents are double-booking open house event nights. The events manager wants an event submission process to help agents fill in event details and request dates.
How should an administrator accomplish this request?

Question47: What are three considerations when a user is importing data via Data Loader?
Choose 3 answers

Question48: Cloud Kicks' executives have noticed the Opportunity Expected Revenue field displays incorrect values.
How should the administrator correct this'

Question49: The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfill this request?

Question50: Cloud Kicks needs to ensure appropriate shipping details are used in Orders. Reps should have a streamlined solution to update the shipping addresses on selected Orders associated with an Account when the shipping address is changed on the Account.
How should the administrator deliver this requirement?

Question51: Ursa Major Solar users want to utilize Salesforce Knowledge.
Which statement accurately describes Knowledge? Calculator

Question52: Which three items are available in the mobile navigation menu?
Choose 3 answers

Question53: An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?

Question54: How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?

Question55: Executives at Cloud Kicks have reported that their dashboards are showing Inaccurate dat a. The administrator has discovered that users have been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers

Question56: A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?

Question57: The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?

Question58: universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?

Question59: The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?

Question60: In which two ways should Knowledge articles be used? Choose 2 answers

Question61: AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors oftenchange agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

Question62: Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one | | product across various stages.
Which two steps should the administrator configure to meet this requirement?

Question63: Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? Choose 2 answers

Question64: Under which three conditions should a validation rule be used to prevent invalid data?
Choose 3 answers

Question65: The administrator at Cloud Kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?

Question66: Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Question67: Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
What should a System Administrator do to report on the newly created fields?

Question68: Ursa Major wants to add charts to a Salesforce dashboard.
What are three standard chart types that are available?
Choose 3 answers

Question69: An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.
What workflow action should the administrator use to accomplish this? ,

Question70: The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?

Question71: An administrator supporting a global team of Salesforce users has been asked to configure company settings.
Which two options should the administrator configure?
Choose 2 answers

Question72: Ursa Major Solar's default, organization-wide sharing for accounts is set to Public Read/Write. The Administrator needs to ensure that Marketing never modifies an Account record.
Which action should the Administrator take to accomplish this goal?

Question73: Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the currant implementation?

Question74: A company has acomplicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there isa specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

Question75: Cloud Kicks has the organization-wide sharing default set to private on the Shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team.
Which three items should the administrator configure to provide appropriate access to the report?
Choose 3 answers

Question76: A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue?
Choose 2 answers

Question77: The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?

Question78: The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the custom report?

Question79: Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?

Question80: An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer.
Which two automation tools should the administrator use?
Choose 2 answers

Question81: Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hurricane caused multiple power outages.
UMS needs to ensure that its Salesforce data is backed up an protected from such an event.
Which two statements are true regarding this goal?

Question82: A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?

Question83: Universal Containers requires a different Lightning page to be displayed when Accounts are viewed In the Sales Console and In the Service Console.
How should an administrator meet this requirement?

Question84: When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers

Question85: The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should the administrator use to fulfill the requirement?

Question86: The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers

Question87: Which two methods can be used to share records using sharing rules? Choose 2 answers

Question88: Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers

Question89: Ursa Major Solar needs to fulfill the following requirements:
* A custom object must be created to capture account survey data.
* Users need the ability to select an account from the survey record and view related surveys on the account record.
Which two actions can an administrator configure to meet these requirements' Choose 2 answers

Question90: Which tool should an administrator use to review recent configuration changes made in their org?

Question91: DreamHouse Realty needs to use consistent pickhst values in the Category field on Accounts and Cases, with values respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 answers

Question92: Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.
Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers

Question93: The administrator at Cloud Kicks is trying to debug a screen flow that creates contacts. One of the variables in the flow is missing on the debug screen.
What could cause this issue?

Question94: Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.
What is the explanation for the discrepancy in the reports?

Question95: The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?

Question96: A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged.
What should the administrator reference to troubleshoot this issue?

Question97: Which two action should an administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with the customers?
Choose 2 answers

Question98: what does campaign Influence allow a user to do?

Question99: Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.
The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all.
What should the administrator do to incorporate the new sales teams process?

Question100: Which two are purposes of AppExchange?

Question101: An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?

Question102: Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives Which two features should be used to fulfill this goal?
Choose 2 answers

Question103: The Cloud Kicks sales manager wants to boost productivity by providing insights for sales reps at the start of each day.
Which three sales-specific standard Lightning components should an administrator add to the homepage to meet this requirement?
Choose 3 answers

Question104: Northern TVail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

Question105: Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard.
What are the two reasons this .Is likely to occur?
Choose 2 answers

Question106: Cloud Kicks has the organization-wide defaults for Opportunity set to Private.
Which two features should the administrator use to open up access to opportunity records for sales users working on collaborative deals?
Choose 2 answers

Question107: What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers

Question108: Ursa Major Solar utilizes accounts in its sales process; however, not all users have access to them. New users require read access to accounts. Additionally, four new users require edit access. ?
What should an administrator do to configure access for the new users?

Question109: Salas and Customer Cant at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?

Question110: Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will have 2 new options on Stage field. How should the system administrator accomplish this task?

Question111: The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirements?

Question112: Universal Containers wants to begin selling to consumers, in addition to businesses. The Opportunity stages for selling to consumers will be different than those used for businesses.
Which feature in Salesforce will allow for this to be accomplished? .

Question113: In which two ways can users access Salesforce from their mobile devices'? Choose 2 answers

Question114: What are two considerations when activating and assigning Themes and Branding? Choose 2 answers

Question115: The events manager at DreamHouse Realty has a hot lead from a successful open house that needs to become a Contact with an associated Opportunity.
How should this be accomplished from the Campaign keeping the associated Campaign Member history?

Question116: Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly?
Choose 2 answers

Question117: The administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the account object in the Salesforce org"?

Question118: Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?

Question119: AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant.
What should the administrate- configure to make it easier for teams to collaborate with thesame customer?

Question120: What are two considerations when configuring the lead conversion process?
Choose 2 answers

Question121: Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

Question122: Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce.
What is the recommended method for uploading this data?

Question123: Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
Choose 3 answers

Question124: Salts reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?